FAQ

We have prepared a list of information to provide you with answers, whether on the services offered, our philosophy and/or the products.

What makes Message Factory and Oöm Ethikwear clothing different from other manufacturers?

Our clothes are produced in Quebec out of conviction. More than 75% of our fabrics are knitted and dyed locally. Which guarantees you that our clothes are good for your health and have not harmed the health of those who participated in the manufacturing process. Our products are 100% cut, printed, embroidered and sewn in Quebec. We therefore work closely with our suppliers to guarantee product quality, reduce our carbon footprint and promote local jobs. 

What do you suggest for clothing care?

All our fabrics are high quality and easy to maintain. Wash in cold water on regular cycle and dry flat. No dryer or ironing! 

How can I get your clothes?

You can purchase directly online from this site or visit one of our many retailers. We also have a Message Factory / Oöm Ethikwear boutique at 228A rue Richelieu in Saint-Jean-sur-Richelieu. To find the retailer closest to you Click here.

I'm not sure of my greatness. What to do?

Please note that our size scale is one size larger than European standards. We dress according to American size standards. If despite the size chart you still doubt the correct size to take, do not hesitate to write to us. We will be happy to advise you.

What sizes do you offer?

Our sizes offered range from extra-small to extra-large on our online store. 

We also produce certain Message Factory women's models in plus sizes which are available from our partner Sportive Plus.

What are your delivery times?

Orders are processed and shipped within 48 hours of ordering for in-stock items, Monday through Friday. If your order is placed over the weekend or on holidays, processing will begin the next business day. Lead times are 2 to 6 business days depending on region and shipping service. Please note that lead times are longer for British Columbia (up to 10 days). If you need to receive your package within a specific time, contact us so that our team ensures that it is feasible.

Do you offer a warranty?

We guarantee all products sold on the online store against manufacturing defects, without any reservation. If you are not satisfied with the shape, quality, color or size of an item, you can return it for an identical item in another color or size.

What are the deadlines for making a return?

You have 10 days from the date of receipt of the package to return an item that does not suit you free of charge. Final sale items cannot be returned or exchanged. To find out about our returns policy Click here.

Can I make an exchange?

We do not offer the exchange service, since orders are processed individually for logistical reasons. If you want a change, you must complete the returns procedure and then place a new order on the website based on available inventory.

I did not receive a refund for my return?

It may take 5 to 10 business days for the credit to appear on your credit card statement. If in doubt, do not hesitate to Contact us.

How do I know when my order will be delivered?

You will be able to follow the progress of your package online on the website of www.postescanada.ca. Your tracking number will be sent to you by email with the confirmation of your order. If the tracking of your order indicates that it is delivered, but you still do not have it in your possession, contact us quickly so that a service ticket can be opened with Canada Post.

Can I use the promotional code obtained when subscribing to the newsletter at any time or combine it with another promotion?

The code obtained when subscribing to the newsletter is valid only on merchandise at regular price or on sale and has no expiration date. However, it excludes final sale items that are already set at the lowest price. It is not possible to combine two promotional codes on the same order. It is better to use the most advantageous or the one with an expiration date. The newsletter promotional code does not apply when there are other promotions in progress 

I forgot to enter my promotional code. What can I do?

There is no need to reorder. Write us an email and we will be happy to issue a refund for the value of the discount. It may take 5-10 business days for you to see the refund on your credit card statement.